Tidio

Pick Tidio if you run a Shopify store or a small SaaS support team and you want a live-chat widget with an AI agent that ships in a day, costs a few hundred dollars per month, and deflects the common 60-70% of questions without escalating to a human. The Lyro auto-flow setup is fast, and the multi-channel inbox (chat + email + Instagram + WhatsApp + Messenger) is a real time-saver versus stitching tools.

Skip it if you’re enterprise-scale or genuinely cost-sensitive on high volume. Plus is $749/mo and Premium starts at $2,999/mo; Lyro and Flows usage lines can still change the real bill. At enterprise volume, Intercom, Zendesk AI, or Salesforce Service Cloud usually win on per-conversation economics and richer tooling. At budget volume, separate AI billing makes Tidio expensive per resolved ticket.

Who pays which tier: Free for shops with under 50 conversations/month, Starter $24.17 for the smallest paid setup, Growth $49.17+ for active support teams, Plus $749 when you need multi-project, custom branding, and OpenAPI, Premium for enterprise with the guaranteed 50% resolution SLA.

Every data point above was verified against Tidio pricing and product documentation on 2026-06-25. See Sources.

• Pricing complexity destroys budget predictability. Lyro + Flows + conversation overages stack quickly. Build a forecast for actual monthly cost (not just base plan) before signing.
• The $49 to $749 gap is massive. Growth maxes at 2,000 conversations; Plus starts at $749. If your business sits between 2,000 and ~10,000 conversations per month, expect to either upgrade dramatically or operate close to the cap.
• Lyro resolution rate is “up to 67%.” Real-world deflection varies heavily by industry, KB quality, and how aggressively Lyro is tuned. Run a 30-day pilot before assuming the headline number.
• Free Lyro is a trial, not a monthly allowance. Tidio’s help center says the first 50 Lyro conversations are non-renewing for each new project. Budget for paid Lyro volume once the pilot ends.
• Bot disclosure obligations. Several jurisdictions (California’s BOT Disclosure Act, EU AI Act) require explicit AI disclosure. Tidio supports it; check it’s enabled in your config.
• Model black-boxing. is not publicly documented. If your compliance team requires named-model disclosure, this is a procurement blocker.
• Mobile SDK only on Premium. In-app chat for native iOS/Android requires the highest tier.

This page was produced by the aipedia.wiki editorial pipeline, an automated system that ingests vendor documentation, verifies pricing and model details against primary sources, and generates the editorial analysis you are reading. No individual human wrote this review. Scoring follows the four-dimension rubric at /about/scoring/ (Utility x Value x Moat x Longevity, unweighted average). Last verified 2026-06-25 against Tidio pricing, the Tidio AI Agent page, Tidio Lyro limit help, and Tidio affiliate page.

What is Lyro? Lyro is Tidio’s AI customer-service agent. It reads your knowledge base and product catalog and answers customer questions in the chat widget. It hands off to a human when it doesn’t know an answer or detects intent that needs escalation. Tidio reports Lyro can resolve up to 67% of common questions.

Is Tidio free? Yes, the Free plan covers 50 billable conversations per month and basic features. Most active stores will outgrow it quickly and need Starter ($29/mo monthly, or $24.17/mo with annual billing) or Growth ($59/mo+ monthly, or $49.17/mo+ with annual billing). Lyro’s first 50 conversations are a non-renewing project trial; serious deflection requires paid Lyro volume.

How does Tidio compare to Intercom? Tidio is SMB-first; Intercom is mid-market / enterprise. Tidio is cheaper at entry, more complex per-conversation billing. Intercom’s Fin AI agent has a per-resolution pricing model that’s cleaner at scale. For a 20-seat support team, Intercom usually wins on tooling depth; for a 2-seat Shopify store, Tidio wins on time-to-value and price.

Does Lyro work with Shopify? Yes, native Shopify integration is one of Tidio’s main go-to-market wedges. Lyro can read product catalog data, order status, and inventory to answer customer questions in real time.

Can Lyro do more than answer FAQs? Yes, via Lyro Actions. You can wire it to look up an order, apply a discount code, share store-specific info, or trigger downstream automations. Without Actions, Lyro is essentially Q&A over your knowledge base.

Which LLM powers Lyro? Tidio does not publicly document the underlying model. Treat Lyro as a closed pipeline.

Does Tidio have an API? OpenAPI access is on the Plus tier and above; Mobile SDK is on Premium only. For lower tiers, Zapier and native integrations are the main extensibility surface.

What’s the difference between Lyro and Flows? Lyro is the LLM-driven AI agent, it generates responses dynamically from your knowledge base. Flows is a visual no-code chatbot builder for rule-based branching. They’re complementary; many Tidio customers use both.

• Tidio pricing: Plan tiers, conversation limits, add-on rates
• Tidio AI Agent (Lyro): Lyro features, resolution claims, integrations
• Tidio overview: Channels, ecommerce integrations, customer base claim

• Category: AI Chatbots & Assistants
• Adjacent tools: Ada (enterprise CX automation) · Intercom (mid-market) · Zendesk (enterprise)