Fireflies.ai is an AI meeting assistant. A bot named Fred auto-joins calls on Zoom, Microsoft Teams, Google Meet, and Webex, records audio, and produces transcripts, summaries, and action items. AskFred indexes every transcript for natural-language search across meeting history.
Pricing runs Free, Pro $10/seat/mo, Business $19/seat/mo, and Enterprise from $39/seat/mo on annual billing.
System Verdict
Pick Fireflies when sales or customer-facing teams need transcripts flowing into the CRM. The Business plan at $19/seat/mo includes Salesforce, HubSpot, and Pipedrive sync, video recording, and conversation analytics. AskFred’s cross-meeting search (“what did we decide about pricing in March?”) is the cleanest implementation in this category.
Skip it for solo use. Fathom covers basic transcription free with no meeting cap. Skip it for Gong-depth revenue intelligence. Fireflies analytics are capable but shallower. Skip it if bot-in-room is forbidden. Fred appears as a named participant; some enterprise and legal workflows will not allow that.
Who pays which tier: Free for light personal use, Pro $10/seat for individuals wanting full AskFred and unlimited transcription, Business $19/seat for sales teams needing CRM sync and video, Enterprise $39/seat for SSO and compliance.
Key Facts
| Pricing (annual) | Free · Pro $10 · Business $19 · Enterprise $39+ per seat/mo |
| Pricing (monthly) | Pro $18 · Business $29 per seat/mo |
| Platforms | Zoom, Microsoft Teams, Google Meet, Webex |
| AskFred | Natural-language search across all transcripts |
| Video recording | Business plan and above |
| CRM integrations | Salesforce, HubSpot, Pipedrive (Business+) |
| Free-tier storage | 800 minutes total (not monthly reset) |
| AI credits | Unlimited transcription on paid tiers · AskFred and advanced summaries are metered |
| Compliance | SSO, HIPAA, private storage on Enterprise |
Every data point above was verified against vendor pages on 2026-05-13. See Sources.
What it actually is
One product with two jobs: capture and recall. Fred joins scheduled meetings via calendar integration, records audio (and video on Business+), and generates transcripts with speaker identification. Post-meeting, Fireflies produces AI summaries, action items, and topic tags.
AskFred is the recall layer. Ask natural-language questions and it returns cited excerpts from specific meetings across the full library. That is the real differentiator against cheaper transcription tools.
The moat: deep CRM integration plus AskFred’s cross-meeting memory. The weakness: transcription has commoditized. Free alternatives cover the basic layer, and Fireflies’s analytics are lighter than specialist revenue-intelligence platforms.
When to pick Fireflies
- Your sales team runs Zoom or Teams calls that need to hit the CRM. Business plan auto-syncs notes, action items, and recordings to Salesforce or HubSpot.
- You search past meetings regularly. AskFred handles “what did customer X say about integration needs” across hundreds of calls with citations.
- You have distributed teams sharing async summaries. Fireflies summaries and clips embed cleanly in Slack and Notion.
- Product or ops teams need an institutional memory. Cross-meeting search makes “what did we decide” reconstruction trivial.
- You are scaling from individual use to team workflows. The path from Pro to Business is smooth; Gong and Chorus are not.
When to pick something else
- Free unlimited basic transcription: Fathom. No seat cap for most features.
- Deep revenue intelligence and sales coaching: Gong or Chorus. Custom pricing but meaningfully deeper analytics.
- Strong mobile transcription with good free tier: Otter.ai. Better phone recording experience.
- Local-only capture without a bot: Granola or MacWhisper. No external participant in the room.
- Enterprise Microsoft Teams shops already on Copilot: Microsoft Copilot recall and transcription covers most of this inside Microsoft 365.
Pricing
Subscription pricing via fireflies.ai/pricing:
| Plan | Annual ($/seat/mo) | Monthly | Storage | Video | CRM sync | Who’s it for |
|---|---|---|---|---|---|---|
| Free | $0 | $0 | 800 min total | No | No | Light personal use |
| Pro | $10 | $18 | 8,000 min | No | Limited | Individuals wanting full AskFred |
| Business | $19 | $29 | Unlimited | Yes | Salesforce, HubSpot, Pipedrive | Sales teams with CRM workflows |
| Enterprise | $39+ | Custom | Unlimited | Yes | All + custom | SSO, HIPAA, compliance |
Prices verified 2026-05-13 via fireflies.ai/pricing. Annual billing is the posted rate. AI credit caps run 20 (Pro), 30 (Business), 50 (Enterprise) per seat per month and gate AskFred queries, advanced summaries, action-item detection, and highlights; heavy users may hit throttles.
Against the alternatives
| Fireflies Business | Otter.ai Business | Fathom Team | |
|---|---|---|---|
| Price | $19/seat/mo (annual) | ~$20/seat/mo | $15/seat/mo |
| Platform coverage | Zoom, Teams, Meet, Webex | Zoom, Teams, Meet | Zoom, Teams, Meet |
| Cross-meeting search | AskFred (strong) | OtterAI chat | Basic keyword |
| CRM sync | Salesforce, HubSpot, Pipedrive | Salesforce, HubSpot | HubSpot, Close, Salesforce |
| Free tier depth | 800 min total | 300 min/mo | Unlimited basic |
| Best viewed as | CRM-integrated meeting library | Mobile-first transcription | Free-first alternative |
Failure modes
- AI credits cap even on paid tiers. “Unlimited transcription” is real, but AskFred queries, advanced summaries, action-item detection, and highlights all consume monthly credits. Heavy users hit the wall.
- Free-tier storage is a hard ceiling. 800 minutes total, not 800 per month. Once full, you delete old meetings to add new ones. No rolling reset.
- Fred is a visible participant. The bot appears in the attendee list during live meetings. Some legal, healthcare, and compliance-sensitive orgs forbid this.
- Accuracy drops on heavy accents, crosstalk, and poor audio. Real-world transcription accuracy tracks audio quality directly. Clean Zoom audio gets 95%+; noisy conference rooms drop to 80%.
- Analytics are metrics, not insights. Talk-time, sentiment, and topic frequency are raw numbers. No built-in benchmarks or coaching recommendations. Teams wanting deeper rev-intel should evaluate Gong.
- Integration gaps on Pro. Only Business+ unlocks Salesforce, HubSpot, and Pipedrive. Pro users miss the CRM sync that justifies the tool for sales.
- Consumed-minutes billing on some add-ons. Enterprise configuration varies and can surprise teams not reading procurement contracts closely.
- No native dialer or outbound. Fireflies captures meetings you already have scheduled. It does not originate calls.
Methodology
This page was produced by the aipedia.wiki editorial pipeline, an automated system that ingests vendor documentation, verifies pricing and feature details against primary sources, and generates the analysis you are reading. No individual human wrote this review. Scoring follows the four-dimension rubric at /about/scoring/ (Utility × Value × Moat × Longevity, unweighted average). Last verified 2026-05-13 against Fireflies pricing, the Fireflies pricing guide, and G2 Fireflies reviews.
FAQ
Is Fireflies.ai free? Yes. The free tier covers transcription and basic summaries up to 800 minutes total storage (not a monthly reset). Delete old meetings to make room. Pro at $10/seat/mo on annual billing unlocks unlimited transcription and full AskFred (Fireflies pricing).
What is AskFred? AskFred is Fireflies’s natural-language search across all your transcripts. Ask “what objections did customers raise about pricing last quarter?” and it returns cited excerpts from specific meetings. AskFred queries consume AI credits even on paid plans.
Which platforms does Fireflies support? Zoom, Microsoft Teams, Google Meet, and Webex. Fred auto-joins via calendar integration. No native support for Slack Huddles or Discord calls.
Fireflies vs Otter.ai? Fireflies wins on cross-meeting search (AskFred), CRM sync depth (Business plan), and platform coverage (adds Webex). Otter wins on mobile experience and has a more generous free tier at 300 min/mo rolling. Sales teams with CRM needs pick Fireflies; mobile-first individuals often pick Otter.
What does Business plan add over Pro? Video recording, CRM sync to Salesforce, HubSpot, and Pipedrive, conversation analytics with talk-time and sentiment, and unlimited storage. Pro lacks all of the above.
Does Fireflies work without a bot in the room? No. Fred is a visible participant during live capture. Teams forbidden from having third-party bots in meetings cannot use Fireflies as designed. Alternatives like Granola capture audio locally without joining as a participant.
Sources
- Fireflies.ai Pricing: current plan tiers, annual vs monthly rates
- Fireflies Pricing Guide: plan details and feature breakdown
- G2 Fireflies Reviews: user-reported workflow experience and accuracy
Related
- Category: AI Notes
- Comparisons: Capacities vs Fireflies · ChatGPT vs Fireflies · Fireflies vs NotebookLM · Fireflies vs Obsidian · Fireflies vs Otter.ai · Fireflies vs Readwise
